FAQ — Custom Car Posters | TheCarPosters
Answers to common questions about our custom car posters: photo quality, digital previews, shipping, sizes, framing, returns, and more.
Custom posters, made in Europe
Frequently Asked Questions
Everything you need to know before ordering. Can't find your answer? Reach out and we will be in touch within 24 hours.
How does the custom poster ordering process work?
Simple: choose your size and frame option, upload your favorite car photo, and add your name, the car model and any specs you want featured. We email you a digital preview of the finished design within 1-2 business days. Once you approve, we print and hand-frame your poster in our European studio and ship it to your door — typically within 1.5-2 weeks total for European orders.
What photo quality do I need?
Higher resolution = sharper print. Ideally send the original file from your phone or camera — not a screenshot or a heavily cropped image. JPG and PNG both work. Our artists clean up colors and contrast as part of the design process. If your photo is too low-quality to print well, we will let you know before charging anything and help you find an alternative.
Will I see a digital preview before you print?
Yes — and it is a critical part of our process. Within 1-2 business days of your order we email you a digital preview of the finished design. You can request small tweaks (color adjustments, text changes, layout). We only print after you approve, so there are no surprises when your poster arrives.
Can I add custom text, names, or specs?
Absolutely — that is the whole point of a custom poster. Add a name (yours, the owner's, or something like "Luke's Garage"), the model and year, engine specs (HP, displacement, drivetrain), nicknames, dates, or any detail you want featured. The more context you send us, the more authentic the final design.
What sizes do you offer?
Three sizes:
- 30×40 cm — perfect above a desk, in a hallway, or as a starter piece
- 40×50 cm — our most popular; fits well in most living spaces
- 50×70 cm — statement size for living rooms, garages, and man-caves
The size guide image on the product page shows the actual scale on a typical wall.
How long does production take?
Custom Posters: 3-5 business days from photo upload (1-2 days design + your approval + 1-2 days printing and framing).
In-Stock Designs: 1-2 business days to print and frame.
This is the production time only — shipping is additional (see below).
Where do you ship and how long does delivery take?
We ship worldwide from our European studio.
- Europe: 3-7 business days (no customs fees within the EU)
- Rest of World: 7-14 business days
Most European customers receive their poster within 1.5-2 weeks total (production + shipping). A tracking number is provided on every order.
Will I pay customs or import fees?
Within the EU: No. Every order ships from our studio in Bulgaria, which is in the European Union, so there are no customs fees or import duties for EU customers.
Outside the EU: Depending on your country's import rules, customs duties or VAT may apply on arrival. These charges (if any) are the responsibility of the customer.
What paper, ink, and frame do you use?
Only premium materials:
- Paper: 200gsm museum-grade matte art paper — heavyweight, archival, warp-resistant
- Ink: 12-color archival pigment inks for deep blacks and vibrant colors that resist fading for decades
- Frame: Premium high-density MDF for a smooth, sturdy gallery-grade finish
- Protection: Shatterproof, high-clarity plexiglass (not cheap acrylic that yellows)
Every poster is quality-checked by hand before shipping.
Are the frame and hanging hardware included?
Framed option: Yes — your poster ships fully assembled in a premium MDF frame with shatterproof plexiglass and hanging hardware on the back (D-rings + string). Ready to hang straight out of the box, no extra purchases needed.
Unframed option: You receive the print only, rolled in a sturdy protective tube. You can frame it locally with any standard frame in the listed size.
What if my poster arrives damaged or has a defect?
Email us within 30 days with photos of the damage or defect (the poster and the packaging if possible) and we will send a replacement free of charge — no questions asked. We pack every poster in robust, edge-protected packaging, but if courier handling is rough, we cover it.
Can I return a custom poster?
Because each Custom Poster is made specifically for you using your photo, they are not eligible for return for change of mind. That is why we send you a digital preview before printing — to make sure you love the design first.
For non-custom (catalog) posters, we offer a 14-day return window after delivery for items in their original, unused condition. Return shipping costs are the customer's responsibility unless the item is defective.



